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Questions, answered.
How Can I Contact Geri-Gadgets?
We're here to help. Whether you have questions about our sensory engagement kits, an existing order, or choosing the right product for your family or care setting, simply fill out the contact form or email our support team. We aim to respond to all inquiries within 1–2 business days.
What Can I Contact You About?
You can reach out to us for assistance with:
- Product recommendations
- Order updates
- Shipping questions
- Returns and exchanges
- Wholesale or bulk orders
- Therapy, education, or care facility inquiries
- General questions about Geri-Gadgets®
No question is too small—we're happy to help.
How Long Does It Take To Receive A Response?
Our team typically replies within 24–48 business hours. During holidays or periods of high demand, response times may be slightly longer, but every message is answered as quickly as possible.
Can You Help Me Choose The Right Kit?
Absolutely. Whether you're shopping for a child, an older adult, someone living with dementia, or an individual with sensory or cognitive needs, we'll help you choose the kit that best fits your situation. Just tell us a little about who you're shopping for, and we'll point you in the right direction.
I Have A Question About My Order. What Should I Do?
If your order hasn't arrived, you need to update your shipping information, or you have any concerns after placing an order, contact us with your order number and we'll investigate it as quickly as possible.
Do You Offer Support For Therapy Clinics, Schools, Or Care Facilities?
Yes. Geri-Gadgets® are trusted by therapists, educators, care communities, and healthcare professionals. If you're interested in purchasing for a clinic, school, senior living community, or other organization, contact us to discuss bulk orders and partnership opportunities.
What If My Kit Arrives Damaged Or There's A Problem?
Every Geri-Gadgets® kit is carefully inspected before shipping. If your order arrives damaged or there's an issue with your purchase, contact us as soon as possible with your order details and photos (if applicable), and we'll work quickly to make it right.
Do You Accept Product Feedback Or Suggestions?
Yes—we genuinely value hearing from families, caregivers, therapists, and educators. Many improvements to Geri-Gadgets® have come from real-world experiences. If you have feedback or ideas, we'd love to hear them.
Can I Contact You Before Placing An Order?
Of course. If you're unsure whether Geri-Gadgets® are right for your loved one or have questions before purchasing, we're happy to answer them. We want you to feel confident before you order.
Where Are Geri-Gadgets® Designed?
Geri-Gadgets® were created by a caregiver who wanted a safer, more meaningful way to support connection and engagement. Every product is thoughtfully designed with durability, safety, and dignified sensory engagement in mind, then manufactured using premium food-grade SafeTouch™ silicone built to last a lifetime.